FAQ
Quick answers to the questions we get most. Can't find yours? Email support@robovacdepot.com.
Do you ship for free?
Yes — every order shipped within the United States ships free with tracking. Orders to Canada, the United Kingdom, Germany, France and Italy ship for a flat $30.
How long does delivery take?
Orders are processed within 3 business days. Delivery usually takes 7–10 business days after dispatch. You will receive a tracking link by email as soon as your order ships.
Which countries do you ship to?
The United States (all 50 states), Canada, the United Kingdom, Germany, France and Italy. We do not currently ship anywhere else — checkout will not accept other addresses.
Can I change or cancel my order?
Email support@robovacdepot.com with your order number as soon as possible. We can change or cancel an order before it ships. Once a tracking number has been issued the order is on its way, but you can still return it under our 30-day policy.
What is your return policy?
You have 30 days from delivery to return an unused item in its original packaging for a full refund. Defective, damaged or incorrect items are replaced or refunded at no cost to you. See our Returns & Refunds page for details.
How do I know which accessory fits my robot?
Every accessory page has a "Compatible with" list. If your model isn't listed or you're unsure, email us the model number printed on the underside of the robot and we'll confirm the right part.
Are the products new?
Yes. Everything we sell is brand new, sealed and in original packaging unless a listing clearly states otherwise.
Is there a warranty?
Every purchase is covered by our 30-day satisfaction guarantee. Manufacturing defects reported within 12 months of delivery are handled by our support team — contact support@robovacdepot.com with your order number, photos or a short video, and we'll arrange a replacement or refund.
Do you charge sales tax or duties?
US orders: sales tax is applied at checkout where required by law. International orders: import duties or VAT may be charged by your country on delivery and are not included in our prices.
How can I track my order?
Use the tracking link in your shipping confirmation email, or open the Track Order page and enter your order number and email.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed through encrypted, PCI-compliant checkout.
How do I contact support?
Email support@robovacdepot.com or use the Contact Us form. Our team is available Monday–Friday, 9am–6pm (Eastern Time) and replies within one business day.
RoboVacDepot is an independent online retailer. We are not affiliated with, endorsed by, or sponsored by any manufacturer whose products we sell. All product names, logos and brands are property of their respective owners and are used for identification purposes only.
Yes — every order shipped within the United States ships free with tracking. Orders to Canada, the United Kingdom, Germany, France and Italy ship for a flat $30.
Orders are processed within 3 business days. Delivery usually takes 7–10 business days after dispatch. You will receive a tracking link by email as soon as your order ships.
The United States (all 50 states), Canada, the United Kingdom, Germany, France and Italy. We do not currently ship anywhere else — checkout will not accept other addresses.
Email support@robovacdepot.com with your order number as soon as possible. We can change or cancel an order before it ships. Once a tracking number has been issued the order is on its way, but you can still return it under our 30-day policy.
You have 30 days from delivery to return an unused item in its original packaging for a full refund. Defective, damaged or incorrect items are replaced or refunded at no cost to you. See our Returns & Refunds page for details.
Every accessory page has a "Compatible with" list. If your model isn't listed or you're unsure, email us the model number printed on the underside of the robot and we'll confirm the right part.
Yes. Everything we sell is brand new, sealed and in original packaging unless a listing clearly states otherwise.
Every purchase is covered by our 30-day satisfaction guarantee. Manufacturing defects reported within 12 months of delivery are handled by our support team — contact support@robovacdepot.com with your order number, photos or a short video, and we'll arrange a replacement or refund.
US orders: sales tax is applied at checkout where required by law. International orders: import duties or VAT may be charged by your country on delivery and are not included in our prices.
Use the tracking link in your shipping confirmation email, or open the Track Order page and enter your order number and email.
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed through encrypted, PCI-compliant checkout.
Email support@robovacdepot.com or use the Contact Us form. Our team is available Monday–Friday, 9am–6pm (Eastern Time) and replies within one business day.